Course Outline

The case for employee engagement

  • Today's business reality
  • Managing times of changing people
  • What people want; employees versus employers wants
  • Defining engagement
  • Satisfaction versus engagement
  • Gallup's Q12 index of engagement
  • The engagement business case; the Return on Investment (ROI) of engagement
     

The Antecedents, Behaviors, Consequences (ABC) model of engagement

  • Why people do what they do
  • Carrots or sticks
  • The ABC model 
  • Behavior modification
  • The ABC model for behavior modification
  • Antecedents at work
  • The top engagement antecedents - expectations
  • What makes consequences effective
  • Consequences that kill engagement
  • Positive and negative reinforcement
  • Organizational tools to communicate expectations
     

Engagement culture

  • Things that are important to employees
  • The drivers of engagement
  • The building blocks of an engagement culture
  • Spitzer's eight desires of motivation and engagement
  • An employee engagement model
  • Two way communication
  • Trust in leadership
  • Career development
  • Employees role in success
  • Shared decision making
  • Career discussion
  • Employee gatherings
  • The role of values in building a culture of engagement
     

The ROI of employee engagement

  • Employee retention funnel
  • Research data about engagement metrics
  • On-Boarding breakeven point
  • ROI of engagement calculations: A practical example

HR practices for engagement

  • The talent war and the cost of losing it
  • Building the employee brand; what an engaged employee looks like
  • Factors that improve employee engagement
  • Activities that organizations can follow to build engagement
  • Building high performance teams: a powerful engagement tool
     

Employee engagement initiatives

  • The CEO: Chief Engagement Officer
  • Leadership that ignites passion
  • The VOICE framework
  • Managing employee engaging events
  • Checklist of employee engagement best practices
  • Employee engagement ideas from A to Z
     

Employee engagement surveys

  • Four surveys not one
  • A suggested framework for designing an effective engagement survey
  • Fairness
  • Involvement
  • Wellbeing
  • Information
  • Degree of engagement

Requirements

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 35 Hours

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